LicenseKit Support

LicenseKit has different support levels, based on its license tiers and your needs.

GitHub Issues

All license customers can use GitHub Issues to get report problems, request features, discuss etc. This is also where the product roadmap is managed and future versions are planned.

E-mail Support

Silver tier customers can reach out over e-mail to discuss problems and implementation details, schedule paid support, etc.

Prioritized Support

Gold tier customers get prioritized support, which means their needs will be considered and prioritized when planning bug fixes and future releases.

Dedicated Support

Business license customers can customize the support level to fit their needs, include a custom set of included support tickets, schedule recurring support activites, pay for recurring support, etc.

Communication

The various tiers include access to various communication channels.

Onboarding Call

Gold tier customers have the option to connect over an initial onboarding call, where we’ll discuss your needs and help you get started.

Monthly Call

Business customers have the option to opt-in to a monthly call, where we can keep track of your project, discuss any problems or questions that you may have, etc.

Discord Server

The SDK Discord server is available to all license customers. Gold tier customers will get a private, company-specific channel for internal discussions.